Local Weather
Select Page

Frequently Asked Questions (FAQs)

Check In

How early does the airport open?
The airport is open 24 hours per day.


The security checkpoint is operated by TSA which operates the checkpoint from 4:00 am until the last departing flight leaves.


Ticket counter and other airline operations vary by airline. Please contact your airline directly.

How early should I arrive before my flight?

The Louis Armstrong New Orleans International Airport recommends arriving at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights. Please check directly with your airline for specific recommendations for your flight.

When is a REAL ID required to fly?

Starting Oct. 1, 2020, every passenger will need to present a REAL ID compliant license/ID, or another acceptable form of identification, for boarding commercial aircraft.  More info: www.dhs.gov/real-id 

Is curbside check-in available?

Curbside check-in is available for Delta Air Lines, Southwest Airlines, and United Airlines.

What are the size and weight limits for carry-on luggage?

Size and weight limits for carry-on luggage vary by airline. Specifications can be found on your airline’s website.

What can and cannot be brought through the security checkpoint?
What identification is needed for children at the checkpoint?

No identification is required for children. Adults 18 and over are required to present acceptable identification. For more information about ID requirements, click here.

Getting Around MSY

How do I request wheelchair assistance?

If you require wheelchair assistance, please contact your airline in advance of your flight. A skycap will be available to assist you from check-in to your gate or from gate to transportation.

Where can I find the location of concessions throughout the terminal?
How can I find a hotel in the Greater New Orleans Metro area?

You may view a listing of hotels in New Orleans by clicking on 

www.neworleanscvb.comTo find a hotel in the neighboring Jefferson Parish, click www.experiencejefferson.com/visitors/hotels

What rental car companies serve New Orleans Airport?
A number of rental car companies operate at Armstrong International Airport. To find more information on rental cars, click here.
Can I drop off or pick up passengers at curbside?

Yes, curbside drop off is permitted with some airlines offering curbside check-in. Parking, stopping and waiting is prohibited. We recommend the use of the “Free” Cell Phone Lot when waiting for arriving passengers

Where can I meet passengers in the airport?

In the airport, you may meet your passengers at the exit of the concourses on Level 2 or in Baggage Claim on Level 1 .

Is there an airport shuttle to the terminal?

A shuttle is provided from the Rental Car Facility and the Economy Garage on the south side of the airport to the terminal. Click on the links for shuttle pickup locations and other information.

What are my parking options at the airport?

MSY offers four different parking options with over 8,000 spaces. Click here for more information on parking options.

Miscellaneous

Are there any places at the airport to store baggage?
Lockers are not available for storage.
Can I reserve a meeting room at the airport?

Unfortunately, the airport does not have meeting rooms available to the general public.

Can I smoke in the terminal? If not, is there a designated area for smoking?
Smoking is prohibited in all areas of the airport terminal by state law. The smoking areas are available outside the terminal on the top or bottom ramps in the designated areas. You may not smoke in front of the outside entrances.
Can I take personal pictures in the airport?

Personal pictures may be taken in the airport.  For photographs of security operations and procedures, please refer to the TSA web site at www.tsa.gov.

Where is the Pet Relief Area?

There are two pet relief areas. One is located pre-security between the terminal and Level 1 of the Short Term Parking Garage. Another pet relief area is located post-security near Shake Shack. Refer to the facility map to view the locations.

How can I apply for a job at the airport?
The work force at the airport is composed of various entities. Each company has its own hiring policies and procedures. Find available positions here.
How can I find out how to do business with the airport?

To find information about doing business with the airport, click here.

How long does it take to clear customs at Armstrong International?

The work force at the airport is composed of various entities. Each company has its own hiring policies and procedures. Click here for further information.

What does MSY stand for?

MSY stands for Moisant Stock Yards named for famed aviator and barnstormer John B. Moisant. An early aviation pioneer, Moisant wanted to win the Michelin Trophy, a coveted racing prize by aviators. He arranged for a representative of the Aero Club of America to observe his attempt to give it official status, as he attempted to set a new sustained flight record at an arranged space at Harahan plantation near the Illinois Central railroad yards. He crashed his racing Bleriot aeroplane, resulting in his death, on the 3.82 mile elliptical course that was staked out. After the crash, the property was turned into stock yards for cattle and named after him–Moisant Stock Yards.

The airport was later built near the stock yards location. Since most residents knew where Moisant Stock Yards were located, the name was used as the first identifier for the airport. The original name of the airport was Moisant Field/Moisant International. It later was changed to New Orleans International Airport, but the airport identifier stayed the same since it is extremely difficult to change the airports identifier in all of the aviation official publications. In 2001, the airport was renamed once again in honor of jazz icon Louis “Satchmo” Armstrong.

 

How can I page someone after arriving on a flight or report an emergency?

Courtesy phones are located throughout the airport for paging and reporting emergencies. Follow the instructions on the phone to page someone or to report an emergency.

How do I check on a lost item?

The Airport Lost & Found hours of operation are Monday through Friday from 8 a.m. to 4 p.m. The contact number is (504) 303-7790. To contact the Transportation Security Administration (TSA) Lost and Found, either e-mail to msy-msoc@dhs.gov or call (504) 463-2251..

What are the requirements for traveling with a pet?

Each airline sets its own requirements for traveling with pets. Check with your airline for size and carrier requirements.

Location

1 Terminal Drive
Kenner, LA 70062

Call Us

504-303-7500

Mailing

P.O. Box 20007
New Orleans, LA 70141

Hours

Louis Armstrong New Orleans International Airport is open 24 hours daily, including holidays.
Administrative office hours: 8 AM to 5 PM (M-F)

Passengers

Flight Info

Parking & Directions

Ground Transportation

Getting Around MSY

About Us

Business

Doing Business

Capital Improvements

Working at MSY

Air Service

Newsroom

About Us

Contact Us

Employees

©2019 Louis Armstrong New Orleans International Airport|All rights reserved.|


Notice: Undefined index: et_fb in /nas/content/live/flymsy/wp-content/themes/Divi-Child-Theme/footer.php on line 67

Notice: Undefined offset: 1 in /nas/content/live/flymsy/wp-content/themes/Divi-Child-Theme/footer.php on line 72