Concessions Coming to Armstrong International
We are pleased to announce that new food
and beverage options will be coming soon to Louis Armstrong New Orleans
International Airport. Delaware North
Companies and Chase Catering and Concessions have partnered to renovate sections
of the East Lobby and Concourses B, C and D to offer passengers new food and
beverage options when travelling.
Among the list of new offerings is "Dook’s
Place,” which will be located pre-security in the East Ticketing Lobby near the
entrance to Concourse B. Dook’s Place
will feature craft beer, great burgers and fresh Louisiana seafood in a modern
atmosphere. Passengers along with
friends and family waiting for incoming passengers can enjoy this new dining
option seven days a week.
Concourse B will soon have a new bar called
"Flight 504” with wine and beer on tap. Other
upgrades in Concourse B include an upgraded menu at French Market and new high
top tables with charging stations. For
passengers looking for Louisiana fare on Concourse C, they will soon find a new
Zatarain’s location. The PJ’s Coffee on
Concourse C has also been upgraded to a full service venue with PJ’S coffee,
espresso, and pastries. PJ’s Coffee,
Jester’s and Wow Café on Concourse D will each get a facelift and expanded
seating for passengers.
Armstrong International currently has
46 concession locations throughout the terminal. Delaware North Companies is
the master food and beverage concession operator and Hudson Group is the master
news and gift concession operator with several convenience stores under the
Hudson brand and some great specialty retail stores like Perlis on Concourse D
and the Saints store located pre-security in the East Ticket Lobby.
In an effort to best serve our
passengers, concessionaires are required to maintain hours that reflect peak
travel periods. Operating hours for restaurants and stores is 5am to 8pm. In the event of any airline flight delays, the
larger full-service restaurants will remain open until the last flight departs. The Airport also has a mystery shopper
program in place to benchmark and identify concessionaires’ strengths and
weaknesses. Under this program, a mystery
shopper performs one mystery shop at each location every month. Employees are
rated on store appearance, interaction with the passenger and general service.
Those results are compiled and the employees that receive the highest scores
are recognized in a ceremony with their peers and receive other awards.
Since 2010, our concessionaires have
seen a 35% increase in gross revenue. As a result, the Airport’s revenue from
concession rent has increased and that additional revenue is indirectly shared
with the airlines in the form of reduced airline fees and rents. In return, airlines have increased service to
Armstrong International providing passengers a record number of nonstop flights
and among the cheapest fares in the nation.