To view a map of our terminals, please click Terminals.
Please click on a facility type below to view more information.
Louisiana Tax-Free Shopping for International Travelers >
Advance Baggage Check-in
Don't Lug it, Leave it! Skip the baggage claim with Advance Check-In! Travelers flying into New Orleans can have their luggage forwarded directly from Armstrong International Airport to the cruise ship or local hotel. This service is also available for travelers wishing to have their luggage transferred from the cruise ship or hotel to the airport, at the end of their trip to New Orleans. This service allows travelers to enjoy more time in the French Quarter, take in the sights, and of course, enjoy some of the fabulous food for which the city is known. Their local office is located near baggage claim belt #1 on the Lower Level. For more information please visit
www.advancecheckin.com or call 1-877-467-8898.
Baggage StorageBaggage storage is available on the lower level between Baggage Claims 5 and 6.
VIP Baggage Check Service is operated by
Rush It Courier Service. Storage is available for regular and oversized items such as golf clubs, boxes, luggage, musical instruments, wheelchairs, etc.
Rush It now offers full service cruise ship check-in from their airport office and can transport your luggage from the airport to the cruise ship with advance check-in on the ship, leaving you more time to enjoy the Big Easy! 24-hour accessibility is available upon request. For more information, please contact one of our baggage coordinators at (504) 471-0080.
Facilities for the Disabled
The entire airport is free of any architectural barriers to the handicapped.
There are eleven Telephone Display Devices (TDD) located throughout the airport (including one in the baggage claim level near the hotel/motel board). Click here to view a map of the TDD locations. The Airport's main TDD phone number is (504) 303-7677.
Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors (FIDS).
Financial Services
Whitney Bank is located in the Ticket Lobby adjacent to the U.S. Post Office. Services offered include cash advances on credit cards, traveler's checks, money orders, foreign currency exchange, and ATM machines. Hours of operation are:
Monday-Friday: 8:30 a.m. to 4:00 p.m.
Saturdays, Sundays, and Holidays (closed)
ATM machines are located throughout the terminal, pre and post security.
Travelex America Business Center is open daily from 9 a.m. until 5 p.m. It is located in the Ticket Lobby across from the U.S. Post Office. It offers travel insurance, foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. Western Union at the office closes at 4:30 p.m. Monday through Friday and at 2:30 p.m. on Saturday and Sunday.
Lost and Found
Airport Operations retains items that have been lost in the public areas of the terminal (with the exception of the concourse checkpoints operated by the Transportation Security Administration[TSA]). The office is located on the Upper Level in the West Terminal near Continental's Ticket Counter. Lost and Found is open Monday through Friday, 8 a.m. until 5 p.m. You can contact them at (504) 303-7520. Unclaimed items that have been turned in to Lost and Found are donated to charity after 30 days.
Persons losing items in the airline exclusive areas (i.e. ticket counters, gate areas, or airplanes) should check with that particular airline's baggage office located on the Lower Level.
For items that may have been left at the security checkpoints, please contact the TSA Support Operations Center at 504-463-2248. Passengers can expect a next business day response from TSA.
Louisiana Tax-Free Shopping for International Travelers
Louisiana Tax Free Shopping is designed to promote international tourism in Louisiana by giving a refund on sales taxes at participating merchants. It applies to those who can show a foreign passport, an international travel ticket and who will be in the country for less than 90 days. Most shops in the airport have tax free shopping as well as selected businesses throughout the city. Refunds or further information can be obtained at Tax Free Counter located on the Upper Level of the main terminal. For more information contact them at (504) 467-0723 (Hours: 8:30 a.m. to 4:30 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday and Sunday. Open daily except on Mardi Gras, Thanksgiving, and Christmas). E-mail at ltfs@bellsouth.net.
Police Station
The Airport Police station is located on the second level in the Concourse C Lobby near PJ's Coffee.
Post Office
A United States Post Office is located in the Ticket Lobby. This is for drop off only. The window service is closed.
Service Animal Relief Areas
Armstrong International offers a service animal relief area adjacent to the short term parking garage. Exit through baggage claim near the rental car counters. Click here for a map of the location.
Smoking Areas
Smoking is prohibited in all areas of the airport terminal by state law. There are designated smoking locations on the upper and lower ramps outside the terminal.
Visitor Information and AssistanceVisitor Information Services are located in the West Lobby. Their phone number is (504) 303-7792. The Information Booth is open from 5 a.m. to 9 p.m. daily. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191.
Use wireless-enabled portable electronics to surf the Web, send and receive e-mail, and access corporate networks in 85 percent of the airport terminal's main level, which includes most gates, sitting areas and food courts. Airport travelers can get real-time flight arrival and departure updates from the Louis Armstrong New Orleans International Airport Web site, www.flymsy.com, browse information about the retail and restaurant offerings in the airport, and get the latest travel tips.
To use the airport's free Wi-Fi service, travelers' laptops, PDAs, Pocket PCs, cell phones or other devices must use an 802.11 a/b/g -capable wireless network card.
To access the wireless network at the Louis Armstrong New Orleans International Airport, ensure that you are on the main terminal/departure level of the terminal. See the map below for access points.
Virtual Private Network (VPN) Access
The wireless network at the Louis Armstrong New Orleans International Airport supports most VPN clients. To establish a VPN connection simply access any public website through your web browser. You will be prompted to accept the AUP by clicking on the "Click to Continue" Link. At the next webpage click on the "click HERE to continue to the internet" link to access the Internet. At this point, start your VPN client software and it should function as expected.
