In New Orleans we use a term called Lagniappe. It means "a little something extra." Every time you visit Your Airport we want you to feel as though we went above and beyond what is expected and you left our facility with a little bit of Lagniappe. It is our mission to make sure you are completely satisfied with Your Airport.
We would love to hear from you, and we want to let you know that we are listening. One such example is that many of our customers have requested the hours for our concessions be extended. On July 1 almost all of our restaurants, shops and stores extended their hours from 5AM to 8PM.
Get Lagniappe from One of Your Airlines:
If you would like to contact one of your airlines for information, please click here
. For real-time flight status, please check our Flight Information Page
Get Lagniappe through Email:
If you would like to contact Your Airport through an e-mail click here -> Send Email
Get Lagniappe from a Live Person:
Not interested in getting what you deserve through a computer? We understand. That's why we are listing the contact numbers for our top staff below. Feel free to give them a call to share your comments or questions. If the attendant is off duty, you can leave a message and we will get back to you as soon as possible.
For General concerns, please call (504) 303-7800 (M-F 8AM to 5PM), or (504) 303-7500 (after hours).
For Parking concerns, please call our Deputy Director and Chief Customer Service Officer, Michelle C. Wilcut at (504) 303-7552.
For Airport Security concerns, please call our Chief of Security, Mae Bradley at (504) 303-7761.
For Checkpoint or Baggage Security
concerns, please contact the Transportation Security Administration at (504) 463-2247 or visit www.tsa.gov
For Maintenance concerns, please call our Terminal Maintenance Manager, Carlos Metoyer at (504) 303-7802.
For Wi-Fi concerns, please call our IT Manager, Frank Ruiz at (504) 303-7540.
For Concessions & Leases concerns, please call our Deputy Director and Chief Customer Service Officer Michelle Wilcut at (504) 303-7552.
For Land Development concerns, please call our Airport Property Manager, Sheldon Demas at (504) 303-7743.
For Construction or Planning & Development concerns, please call our Deputy Director and Chief Operations Officer, Walter J. Krygowski at (504) 303-7551.
For concerns regarding Your Web Site, please call our Web Site Manager, Reed Barnes at (504) 303-7791.
For Flight Information Display System (FIDS) concerns, please call our IT Manager, Frank Ruiz at (504) 303-7540.
For Noise Complaints, please call our Noise Hotline at (504) 303-7743.
Get Lagniappe through the Mail:
If you prefer to write to us, you can contact us at:
Louis Armstrong New Orleans International Airport
Attn: Customer Service
P.O. Box 20007
New Orleans, LA 70141
New Orleans Aviation Board
900 Airline Drive
Kenner, LA 70062
Get Lagniappe from Your Tenants:
Although the tenants operating at Your Airport are independent businesses, they have certain standards to operate under. Should you miss out on some lagniappe at any of our concessions, you may contact them directly or at any of the numbers listed above. Rest assured that they are part of our team, and we will convey your thoughts to them.